CanTalk Wireless takes the privacy and security of our clients very seriously and we will do everything in our power to ensure your personal details are protected.

Please review the following information on how CanTalk protects your privacy. If you have any question that are not addressed below, please send us your enquiry by email to connect@cantalkwireless.ca and we will reply as quickly as possible.


What sort of information does CanTalk collect? ...

CanTalk Wireless may ask to verify or collect client data when processing network requests, processing purchases or when collecting data through online forms for ordering, support or marketing purposes.

The type of info that might be requested includes :
- First & last name
- Photo identification
- Mailing address
- Contact phone numbers
- Email address
- Social insurance number
- Business name & or registration number

The info collected is dependant on the type of transaction being requested by the client.


What if a client does not want to provide required information?

There are certain transactions that require the authentication of client identification in order to ensure the privacy and security of our clients and to protect the best interests of CanTalk Wireless and our partners. In such cases CanTalk will not be able to proceed if a client refuses to provide the basic required info.

Such transactions include :
- Anything to do with a TELUS wireless or Internet account.
- Purchases using credit cards or debit cards or purchases on account.

What is the information used for?

Most of the information requested is to help us verify the identity of clients before processing changes on their TELUS account or before processing payments using credit cards or debit cards.

Information such as phone numbers and email addresses may be used from time to time for marketing but this info is also used to contact our clients for service or support issues.


Can a client "opt out" of receiving any phone calls, mail or emails regarding marketing?

Yes. All emails sent for marketing purposes provide clients with a link to remove themselves from future campaigns and clients can contact CanTalk at anytime and request to be removed from specific types of contact or from all future contacts of any kind.

To be aded to our "do not contact" list please send an email request to connect@cantalkwireless.ca.


Does CanTalk share their client data with any parties outside of the company?

TELUS has access to any client data collected for the purpose of setting up a TELUS account but all other client data is kept strictly confidential and is not made available to outside parties for any reason unless those parties require the data themselves to provide approved third party services such as warranty support or repairs

All client data collected through our point of sale software is stored by our point of sale provider ( iQ Metrix ) in off-site secure data storage facilities and is not used by iQ Metrix nor shared with their partners.


What happens to client data that may be remaining on handsets or devices that are being given to CanTalk for the purpose of a return, recycling or service?

CanTalk Wireless has strict policies in place to ensure that all client data is kept private and handled in the appropriate fashion. Any handsets provided to CanTalk Wireless by clients are "wiped" of their memory and reset to factory defaults before they are submitted for recycling, returned to TELUS inventory or before being returned to CanTalk's inventory if the handset is a service loaner.

Clients may request that their personal data be erased on handets being sent in for repair but in these cases it would be the client's responsibility to backup their data ahead of time if it might be required back on their handset once the repairs are complete.

CanTalk cannot take responsibility for the security or protection of client data left on handsets that are sent in to service centres for repair. All service centres used are authorized by TELUS but CanTalk does not control how these authorized centres handle client handsets once they leave our stores.


Is CanTalk ultimately responsible for erasing client data off of handsets being sent in for repair, recycling or as returns?

No. While every care will be taken to ensure that no client data is exposed it is ultimately the client's responsibility to ensure that their personal information is removed from a handset before it is given to CanTalk Wireless for processing.


What can a client do to ensure their handset data is safe?

- Activate the password feature on the handset and setup a password which only the handset owner knows. ( ie. 1234 or the last 4 digits of the cell number are not strong passwords ).

- Be careful of what types of data you store on your handset. Never save info such as credit card details or social insurance numbers on your wireless device.

- Wipe the handset clean of any data before submitting the device to a wireless dealership or service centre. This info can usually be found in the handset manual.

- Ask your wireless dealer representative to wipe the memory of the handset in front of you to ensure the job is done before your handset gets submitted.